About this role
Description Are you organized, detail-oriented, and passionate about supporting high-quality behavioral healthcare? Riverbend Community Mental Health is seeking a dedicated Medical Records Specialist to join our Quality Assurance (QA) team! As a Certified Community Behavioral Health Clinic (CCBHC), Riverbend is committed to providing accessible, coordinated, and person-centered behavioral health services to individuals and families throughout our community.
In this role, you will be an important part of supporting our CCBHC quality and compliance efforts by ensuring clinical records are accurate, secure, organized, and readily accessible to authorized personnel. Your work will help maintain the documentation standards and quality processes that support effective service delivery, regulatory compliance, and continuous organizational improvement.
If you enjoy staying organized, protecting confidential information, and contributing to a mission-driven healthcare organization, we invite you to join our team!
Your attention to detail will help strengthen the quality infrastructure that supports Riverbend’s CCBHC services. By ensuring clinical records are maintained securely, accurately, and in accordance with applicable requirements, you will contribute to quality improvement, regulatory readiness, and coordinated, person-centered care for the individuals and families we serve.
Why Join Us? At Riverbend, you are more than an employee—you are part of a team working to strengthen our community through high-quality behavioral healthcare. Our CCBHC model emphasizes accessible services, care coordination, accountability, and continuous quality improvement. Your contributions will help support these priorities by maintaining reliable clinical records and effective information management practices.
We offer a supportive, inclusive work environment where your contributions are valued, along with opportunities for professional growth through training and development programs.
Enjoy a consistent schedule and work-life balance: Schedule: Monday–Friday, 8:00 AM–5:00 PM Hours: 40 hours per week, with a one-hour lunch break Location: 100% on-site at our Concord, NH office Work-life balance: No nights or weekends *This position requires access to specialized equipment, secure records, and in-person collaboration. Remote and hybrid schedules are not available.
What You’ll Do: Maintain Clinical Record Integrity: Organize, maintain, retrieve, and manage paper and electronic clinical records to support accurate, complete, and accessible documentation. Support CCBHC Compliance: Work with the Records Manager to ensure records management practices align with applicable federal and state regulations, CCBHC requirements, organizational policies, and records retention procedures. Contribute to Quality Assurance: Support QA initiatives that promote documentation accuracy, consistent recordkeeping practices, process improvement, and adherence to established quality standards. Support Coordinated Care: Help ensure authorized personnel can access appropriate clinical information in a timely manner, supporting continuity and coordination across behavioral health services. Protect Client Confidentiality: Safeguard sensitive client information in accordance with HIPAA, applicable privacy requirements, and Riverbend’s confidentiality and security policies. Manage Information Requests: Process requests for clinical records and other authorized disclosures accurately and efficiently, following established procedures. Maintain Records Retention and Archives: Assist with digital archiving, records retention, and the authorized disposition of records in accordance with applicable requirements and organizational policies. Promote Audit and Survey Readiness: Maintain organized, retrievable records and support documentation processes that contribute to internal audits, external reviews, and ongoing CCBHC compliance. Support Continuous Improvement: Collaborate with the QA team to identify opportunities to improve records management workflows, documentation processes, and overall operational efficiency. Requirements What You Bring: High School Diploma or equivalent required. 2+ years of experience in diversified office work preferred; Medical Records experience is highly desirable. Basic word processing skills, strong organizational abilities, and the capacity to prioritize multiple tasks under deadlines. Excellent customer service and professional communication skills (in-person and phone). Detail-oriented, ability to work independently, and comfortable managing sensitive information. Outstanding Benefits & Perks: Competitive wages are $16.30 - $21.15 hourly depending on level of education and experience. Comprehensive benefits package to include: Choice of 3 Medical plans Prescriptions Benefits Health Reimbursement Account (HRA) Flex Spending Account (FSA) Doctor on Demand Harvard Pilgrim Well-Being Program Benefits Choice of 2 Dental plans Vision Plan Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans Employee Assistance Program (EAP) Generous Paid Time Off (PTO) accrual and Extended Illness Leave 8 Paid Holidays 403(b) Retirement Plan with company match Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program Ready to take the next step toward independent licensure? Riverbend provides structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.
Equal Opportunity Employer: We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Join Riverbend and help support the quality, accountability, and coordination that define our CCBHC commitment to the community.Apply to join the Riverbend team today!