About this role
Revenue Cycle Management is looking for a full-time Medical Records Coordinator to join our team! SUMMARY: The Medical Records Coordinator is responsible for the administrative intake, preparation, tracking, and fulfillment of routine medical and billing records requests. This position retrieves, scans, indexes, and assembles standard records and affidavit packages, maintains accurate tracking information, and communicates routine request updates. The Medical Records Coordinator follows established procedures to ensure records are complete, accurately indexed, securely released, and processed within applicable deadlines. Complex, incomplete, questionable, or non-routine requests are escalated to a Medical Records Reviewer, Lead, or management for further review. ESSENTIAL FUNCTIONS: * Receive, date stamp, log, and route requests for medical records, itemized billing statements, affidavits, subpoenas, and Depositions on Written Questions (DWQs). * Verify basic identifying information, requested date ranges, required documents, authorizations, and deadlines using established intake checklists; escalates incomplete, inconsistent, or questionable requests to a Reviewer or Lead. * Retrieve, scan, import, index, label, and organize records under the correct patient, encounter, and document type. * Prepare routine medical and billing records packages and standard affidavit documentation; route completed materials for review and approval in accordance with established procedures. * Maintain accurate request status, ownership, deadlines, correspondence, follow-up dates, payment status, and completion information in department tracking systems. * Communicate routine status updates, requests for missing information, invoicing requirements, and expected turnaround times to authorized requesting parties. * Follow up on outstanding records, corrections, signatures, payments, and delivery confirmations until assigned requests are completed or require escalation. * Identify missing, illegible, duplicate, incorrectly indexed, or misfiled documents and coordinate routine corrections; escalate unresolved discrepancies to a Reviewer or Lead. * Securely transmit, upload, or mail approved records to verified recipients and accurately document all release activities. * Securely transmit, upload, or mail approved records to verified recipients and document release activities. * Protect confidential information and comply with HIPAA, retention requirements, and organizational policies; route nonroutine disclosure questions for review and immediately report suspected privacy incidents or misdirected releases in accordance with policy. * Meet established productivity, accuracy, and turnaround expectations. * Perform other related tasks as needed.
KNOWLEDGE, SKILLS, AND ABILITIES: * Working knowledge of medical records and documentation procedures, including request intake, document preparation, scanning, indexing, and release workflows. * Ability to accurately enter data, maintain request logs, and monitor deadlines and follow-up items. Medical Records Coordinator * Ability to recognize subpoenas, DWQs, affidavit requests, and other specialized requests and route them in accordance with established procedures. * Ability to follow detailed procedures, checklists, and confidentiality requirements consistently. * Ability to recognize incomplete, inconsistent, questionable, or nonroutine requests and escalate them appropriately. * Strong attention to detail, organizational skills, customer service skills, and professional written and verbal communication. * Ability to prioritize assigned work and meet established productivity, accuracy, and turnaround expectations. * Proficiency with electronic medical record (EMR) systems, document management tools, request-tracking systems, and Microsoft Office applications. * Understanding of patient confidentiality, HIPAA requirements, and when to escalate uncertain request
EDUCATION AND EXPERIENCE: * High School Diploma or GED * One (1) year of experience in medical records, healthcare administrative support, or related healthcare documentation function
BENEFITS: * 3 Medical Plans * 2 Dental Plans * 2 Vision Plans * Employee Assistant Program * Short- and Long-Term Disability Insurance * Accidental Death & Dismemberment Plan * 401(k) with a 2-year vesting * PTO + Holidays
Please visit our website for more information: www.pmr-healthcare.com Premier Medical Resources is a healthcare management company headquartered in Northwest Houston, Texas. At Premier Medical Resources, our goal is to leverage and combine the expertise and skillset of our employees to drive quality in all we do. Our goal is to create career pathways for our employees just starting their professional career, and to those who seek to bring their expertise and leadership as we strive to combine best practices and industry excellence. Come join our team at Premier Medical Resources where passion and career meet.
Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Employment with Premier Medical Resources is contingent on the successful completion of a pre-employment drug screen and background check.
