About this role
Overview The Department of Dermatology at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Receptionist to join the team. Serves as the first point of contact for patients in the Dermatology Department and plays a vital role in creating a positive patient experience. This position is responsible for providing exceptional customer service while efficiently managing front office operations, including patient scheduling, registration, insurance verification, referral management, and electronic medical record (EMR) documentation. The Medical Receptionist ensures patients receive timely access to care while supporting providers and clinical staff in a fast-paced specialty practice. Responsibilities Serve as the primary point of contact for patients by greeting and assisting them in a professional, courteous, and compassionate manner. Answer and manage a high volume of incoming and outgoing telephone calls while addressing patient questions, concerns, and appointment requests. Schedule, reschedule, and cancel patient appointments according to provider templates, clinic protocols, and appointment guidelines. Register new and returning patients by obtaining and verifying demographic, insurance, and contact information. Verify insurance eligibility, obtain referrals and authorizations when required, and ensure all necessary documentation is received prior to appointments. Collect copayments, outstanding balances, and process payments in accordance with organizational policies. Maintain accurate and complete patient records within the electronic medical record (EMR) system. Scan, upload, and organize patient documents, referrals, and outside medical records. Coordinate communication between patients, providers, medical assistants, referral coordinators, and other healthcare departments. Assist patients with appointment preparation, directions, forms, and follow-up scheduling. Monitor provider schedules and make adjustments as needed to maximize clinic efficiency and patient access. Respond promptly and professionally to patient concerns while maintaining a high level of customer service. Assist patients with appointment preparation, directions, forms, and follow-up scheduling. Monitor provider schedules and make adjustments as needed to maximize clinic efficiency and patient access. Respond promptly and professionally to patient concerns while maintaining a high level of customer service. Qualifications Minimum Qualifications and Skills: Professional, customer service focused individual is required. Preferred Qualifications: One (1) year office/clerical experience preferred. Experience with Epic EMR system Excellent organizational and time management skills Team-oriented with the ability to work independently. Location : Location US-VA-Norfolk