About this role
The LPN Patient Program Coordinator is responsible for coordinating day-to-day program operations and overseeing patient flow to ensure an efficient, organized, and positive patient experience. This position serves as a key liaison between patients, physicians, clinical staff, and program management, facilitating communication and coordination throughout the patient care process.
Essential Responsibilities
* Oversee daily patient flow and coordinate the movement of patients through the program to support timely and efficient care. * Serve as a primary liaison between patients, physicians, clinical staff, and the program manager. * Facilitate communication regarding patient needs, appointments, scheduling, and program-related concerns. * Support physicians and clinical staff with the coordination of daily program activities and patient needs. * Assist the program manager with day-to-day operations, workflow, scheduling, and administrative functions. * Monitor program activities and identify operational issues that may affect patient flow or the patient experience. * Coordinate with internal departments and external providers as needed to ensure continuity and efficiency of services. * Maintain accurate patient and program documentation in accordance with organizational policies and regulatory requirements. * Provide patients and families with information regarding program services, processes, and resources. * Assist with resolving patient concerns and escalate clinical or operational issues appropriately. * Collaborate with the clinical team to ensure patient needs are communicated and addressed in a timely manner. * Support the implementation of program policies, procedures, quality initiatives, and process improvements. * Maintain confidentiality and comply with HIPAA, organizational policies, and applicable healthcare regulations.
Qualifications
* Bachelor's degree in healthcare administration, nursing, public health, health sciences, or a related field preferred. * Licensed Practical Nurse (Required) * Maintains American Heart Association Basic Life Support * Clinical knowledge and understanding of patient care processes required. * Experience in a healthcare, clinical, or patient-facing environment required. * Experience coordinating patient flow, clinical operations, or healthcare programs preferred. * Strong communication and interpersonal skills with the ability to work effectively with patients, physicians, and clinical staff. * Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. * Proficiency with electronic health records and Microsoft Office. * Ability to maintain professionalism, confidentiality, and sound judgment when handling sensitive patient matters.