About this role
We are currently seeking a Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve traveling between our Dunn (3 times a week) and Durham Miami (2 times a week) locations, following the Orthodontist to assist with patient care and coordination.
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POSITION OVERVIEW:
As a Traveling New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.
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KEY RESPONSIBILITIES:
* Conduct new patient consultations including: * Office tours * Treatment and financial overview * Taking initial records (photos, X-rays, etc.) * Scheduling bonding and recall appointments * Sending patient and doctor correspondence
* Prepare and present bonding contracts: * Set up contracts prior to bonding appointments * Review financial agreements and collect payments * Post payments, submit insurance claims, and set up auto-drafts
* Maintain and manage patient reports and appointment confirmations
* Schedule ongoing maintenance and follow-up appointments
* Monitor and respond to office emails
* Support other administrative and clinical tasks as needed
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WHAT WE'RE LOOKING FOR:
* A positive, energetic team player with exceptional customer service skills
* Strong organizational, planning, and communication abilities
* Ability to thrive in a fast-paced, multi-location environment
* Professional appearance and demeanor
* Proficiency with dental software and general computer applications
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QUALIFICATIONS:
* High School Diploma or GED (required)
* 1–2 years of dental experience (required)
* Orthodontic experience (preferred)
* NC X-Ray Certification (required)
* Ability to lift up to 15–20 lbs
* Reliable transportation and willingness to travel between Dunn and Durham
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WHY LANE & ASSOCIATES?
* Competitive Pay!
* Comprehensive Benefits Package including Medical, Dental, Vision, Life, FSA, and more!
* 401(k) with Employer contribution – available after just 90 days!
* Quarterly Performance Bonuses!
* Off at 2PM on Fridays!
* Uniform Allowance!
* Paid Time Off + Paid Holidays!
* Fun Company Events & Marketing Campaigns Throughout the Year!
* Volunteer Opportunities with our Smile Squad – Earn Rewards & Prizes!
* Birthday & Work Anniversary Surprises from Ownership!
* Employee Assistance Program!
* and so much more!