About this role
Case Manager – Downton Day Services Center
Reports to: Associate Director of Homeless Services
Location: Washington DC
Salary: $55,000 - $58,000
Hours: 8:00a – 4:30p
Position Purpose
At Pathways to Housing DC, we believe housing is a human right and that recovery begins with trust, dignity, and connection.
The Case Manager for the Downtown Day Services Center (DDSC) plays a vital role in supporting adults experiencing homelessness through compassionate, person-centered care. This position provides case management, therapeutic support, advocacy, and community-based services to individuals living with serious mental illness, substance use disorders, and other complex health challenges.
The ideal candidate is someone who values relationship-building, meets people where they are, and is passionate about helping individuals navigate pathways toward stability, wellness, and housing.
What You Will Do
* Provide outreach, case management, counseling, advocacy, and other needed services to clients seeking services in Center. * Collaborate with client in the formulation of an Individual Recovery Plan (IRP) that is reviewed and modified with client on a regular basis; * Provide therapeutic counseling and support services to each client in a broad range of areas, including (but not limited to) housing, training & work opportunities, activities of daily living, health, wellness self-management, relapse prevention, self-help and empowerment, problem solving, family life and social relationships and integrated treatment for substance abuse; * Coordinate and monitor referrals to community services, and advocate client’s participation in them. Ensures “warm transfers” and facilitate introductions to new service providers * Maintain written and computerized records compile reports and complete other program documentation (e;g;, progress notes, incident reports, on-call logs, letters, psychosocial assessments); * Perform related work as assigned
Qualifications
* Bachelor’s degree in Social Work, Psychology or related field required. * Minimum 2 years’ experience in mental health services/human services in lieu of education. * Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and diverse populations; * Career experience in social services, supported housing, or with persons with disabilities; * Excellent communication, writing, and computer skills; * Bilingual English/Spanish a plus;
Position Highlights
* Opportunity to make a direct impact in the lives of vulnerable individuals experiencing homelessness * Work within a nationally recognized Housing First organization * Collaborative, mission-driven team environment * Meaningful community-based work focused on dignity, recovery, and empowerment
Benefits:
* 15 days of vacation to start plus 11 paid holidays * 10 Paid Sick/Wellness leave * Health Insurance (singles, partner, and family coverage offered), including an employer sponsored HSA account to offset the cost of copays and healthcare services * Dental & Vision insurance * Employer paid LTD Pathways' paid life insurance 403b Match * Employer paid Employee Assistance Program * Many additional employee paid services such as legal coverage, Short Term Disability, and pre-tax commuter benefits