About this role
Job Title: Certified Medical Assistant (CMA)
PRIMARY FUNCTION
Under supervision the incumbent is responsible for a variety of administrative and clinical skills established by the Primary Care Nurse Manager/MD/RN Supervisor. Under supervision he/she is responsible for following the plan of care established by the physician. The Certified Medical Assistant assists in performing and providing clinical care, duties, and tasks for patients of all ages.
JOB DESCRIPTION
Recognizes and reports to the registered nurse or medical provider abnormal findings related to vital signs, clinical signs and symptoms, and laboratory findings.
Implements administrative duties, but not limited to:
* Answering phones and scheduling appointments. * Greet patients and updates patient registration information. * Preparing and typing correspondence. * Processing, coding, and completing insurance claim forms. * Processing mail. * Maintaining supplies and equipment. * Arranging for hospital admissions and outside referrals for the physician with direction from a physician or physician’s assistant. * Calling prescriptions to the pharmacy for the physician.
Implements clinical care including, but not limited to:
* Takes and records vital signs and reports deviations to the registered nurse or physician. * Recording patient interview, history and chief complaint. * Providing patient education with regards to CIH policies such as explanation of the pain contract, medications, home treatments, and special diets. * Preparing patients for examinations and performing routine screening tests. * Phlebotomy and collection of other lab specimens (urine, stool, throat cultures and sputum). * Performing basic lab tests. * Performing EKGs. * Preparing and administering medications with physician’s authorizations. Not to include IV preparation or administration. * Change dressing, applying bandages, removing sutures and other first aid procedures. * Maintaining supplies, equipment, stocking, and sterilizing instruments. * Completes finger stick glucose monitoring. * Assists primary care providers with diagnostic test, examining patients, etc. * Monitors intake and output, including monitoring IVs. * Performs vision acuity (Snellen). * Documents vital signs and other medical data to the appropriate record. * Initiates appropriate resuscitative measures in an emergency situation. * Operates a variety of specialized medical equipment, such as suction pumps, oxygen equipment, automatic BP cuffs, and oxygen saturation units, etc. Recognizes malfunctioning and unsafe equipment and initiates corrective action. * Initiates appropriate action when safety measures are required to protect patients. * Maintains a safe environment through the practice of Universal Precautions and Body Substance Isolation, medical waste/chemical management and containment. Isolates infected patients. Cleans patient contact areas and equipment according to policies and OSHA regulations. * Promotes patient advocacy and confidentiality. * Directly observes and evaluates patient care. * Participates in ongoing nursing quality assurance program. * Utilizes the Electronic Health Record (EHR) for documentation of clinical visits, interventions and screenings and assessments. * Utilizes the care management platform for documentation of contacts, screenings and assessments and notifications. * The Certified Medical Assistant will function in the Outpatient and/or Satellite Clinics under the supervision of the Director, Division of Clinical Services/Director, Division of Nursing or his/her designee to insure patient care is provided in a safe and efficient quality manner. * May be subject to on-call and callback.
* Demonstrates the ability to establish good interpersonal working relationships with patients and staff. * Assists with and makes recommendations about supplies and equipment needs. * Maintains clean, neat, and safe work environment. * Demonstrates ability and willingness to adapt to special circumstances, such as, staffing shortages, patient emergencies, fluctuations in census, and disasters.
* The Certified Medical Assistant provides nursing care according to established procedures; under the supervision of the charge nurse or supervisor. This is done under the supervision of the Director, Division of Clinical Services/Director, Division of Nursing or his/her designee. The work is evaluated for technical soundness and adherence to professional standards.
* May be necessary to work when Administrative leave is granted if patient care would be compromised.
Job Knowledge
* Knowledge and skill to perform basic clinical care to acutely ill patients and assist patients in their daily living activities.
* Knowledge of principles, practices, techniques, and theories of professional nursing in order to plan and provide nursing care to meet the physical, emotional, spiritual, and socio-cultural needs of patients of all ages; specifically, Infancy (Birth-1 year), Toddler and Early Childhood (2 years), Latency (6-9 years), Preadolescence (10-12 years), Early * Adolescence (13-15 years), Adolescence (16-20 years), Adult (21-64 years), and Elderly * (65-+ years). * Knowledge and skill to assist the primary care provider in treatment and examinations performed in the Outpatient setting.
* A practical knowledge of performing prescribed treatment plans such as dressing changes or soaks. * Knowledge of proper handling and collection of specimens, performing vital signs and recognizing abnormal values.
* Basic knowledge of diseases and illnesses and the ability to recognize and report changes in the patient's condition to the physician.
* A practical knowledge of the medical facility's organization and services, the basic rules and regulations governing visitors and patient treatment, COBRA, and practical knowledge of standard procedures, medical records, and medical terminology. * A basic knowledge of diseases, medical and surgical procedures, as well as standard abbreviations used by the medical staff.
* A thorough knowledge of recording and documenting medical information. * Knowledge and skills in operating specialized medical equipment, such as suction pumps, oxygen equipment, etc. * Applicant must have a valid North Carolina driver’s license.
EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE
* An Associate of Applied Science degree from a CAAHEP-accredited college preferred. * Must be certified through the following associations, National Healthcare Association (NHA), American Medical Technologists (AMT), American Association of Medical Assistants (AAMA), National Center for Competency Testing (NCCT) or National Associate of Health Professionals (NAHP) * Current Basic Life Support (BLS), or Advanced Cardiac Life Support (ACLS) may be substituted, is required of the position. Can be acquired through the facility following appointment to position. * 2 years of experience is preferred. Proficiency rated at 6 weeks.
Complexity of Duties
The incumbent will be responsible for actively participating with a team of healthcare providers to provide and coordinate care. The incumbent will be expected to be positive and productive in the CMA role. The CMA role requires flexibility and the ability to work with team members who possess a variety of personalities. The CMA role necessitates the incumbent to always maintain a high level of integrity, poise, and control.
Supervision Received
The LPN plans, schedules, and provides care in coordination with the medical care plan and attempts to solve problems with MD/RN guidance. This is done under the supervision of the RN Lead and the Director of Nursing for Primary Care. The work is evaluated for technical soundness and adherence to professional standards.
Contact with Others
Contacts are with patients, families, hospital personnel, and community a