About this role
Position Summary: Responsible for assessing the risk and capacity of individuals referred by the community and addressing the needs of referred individuals.
Principal Responsibilities:
* Conduct assessments to determine client risk and capacity. * Establish an appropriate, comprehensive care plan for the client. * Provide information designed to meet the needs of the client. * Make appropriate and timely referrals and arrangements for services. * Be responsible for the program’s follow up on all care plan items. * Ensure that all New York State Office of Children and Family Services and New York City Human Resources Agency contractual obligations and agency policies are met. * Advocate on behalf of the client to ensure that they receive everything to which they are entitled. * Consult with and keep supervisor informed of needs and problems related to the client. * Provide crisis intervention to stabilize client situations. * Deliver cash, checks, food, mail and other items to the client as needed. * Maintain meaningful contact with clients at least once a month. * Visit clients in their homes on a monthly basis to assess their living conditions. * Participate in internal and external meetings to ensure that client needs are addressed and appropriately coordinated. * Ensure that all involved individuals and agencies are updated timely regarding client status. * Assess for, initiate and follow through on discharge planning as needed. * Request, follow up on and facilitate heavy duty cleanings. * Attend and participate in court hearings. * Prepare and maintain required documentation. * Complete reports, applications and statistics thoroughly and accurately. * Meet deliverables by the due date. * Maintain a consistently professional demeanor when communicating with clients, peers, supervisors and collaterals. * Document all interactions in case notes. * Ensure that client file is updated, accurate and complete. * Participate in individual and staff supervision, as well as training, as assigned by program management. * Provide on-call services during out of office hours, on rotation with other staff.
Salary Range: $50,000 - $52,400 per year commensurate with experience.
Job Competencies & Minimum Qualifications:
* Bachelor's Degree required * One year related experience and/or training preferred * Working knowledge of Microsoft Office Suite and other technology * Excellent communication and listening skills * Excellent customer service skills with a focus on treating clients with respect and dignity * Able to multi-task and work independently with a great attention to detail
Working Conditions/Physical Demand
* Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.