About this role
Description MMP’S workflow begins in the customer service department, where the quality of communication is critical to our success. The Customer Service technician is responsible for all incoming communications and will look to provide exemplary support via phone, email, fax, etc., and any other method used to transmit information between the pharmacy and our customers.
Responsibilities (including but not limited to): Answering phones and providing excellent customer service in a high volume, fast paced environment Reviewing all incoming voicemails for proper subsequent processing Checking emails and messages to pharmacy and responding promptly and professionally (MMP Inbox, Mediprocity, etc.) Provide data-entry production support by interpreting and accurately entering prescription orders based on business needs Investigating and solving community and/or resident issues Receive, Assess, Process, and/or Schedule STATs & Backups for urgent resident needs Adjudicating insurance claims Any other duty assigned by management Leads by example exhibiting the CORE Values each day, adheres to MMP Behavior Standard Encourages teamwork and promotes company philosophy Attends required company meetings Completes all required courses in adherence with PRS compliance system Is prompt and able to perform the required duties of the position on a regular, predictable basis All employees are responsible for maintaining a safe and secure environment for all Requirements
Minimum of one year of experience in a pharmacy, preferably in a long term or managed care setting 1-2 years of customer service experience with the ability to stay calm, clear, and professional when handling upset residents, POAs, or urgent situations Professional demeanor and appearance with excellent customer service skills High school diploma or equivalent Certified & Licensed Pharmacy Technician in Illinois FrameworkLTC / FrameworkECM knowledge a plus Excellent verbal and written communication skills, establishing rapport and working with others Highly organized and attentive to detail Able to multi-task and work under deadlines Motivated, punctual and reliable team member