About this role
"My time as a Communication Center Medical Assistant has been both rewarding and meaningful. I've been able to help patients feel heard, supported and cared for each day. It has helped me grow my knowledge, patience and confidence." Jackie, Communication Center Medical Assistant.
Help take care of patient needs by interacting with patients through the phone and chat function of our Communication Center. Be part of a patient centered team that…
Job Profile:
* Are you passionate about assisting patients and giving back to your community through medical care? * Are you experienced with communicating clearly to both patients and providers? * Do you have a professional and empathetic demeanor? * Do you love working with people and being part of a team? * Are you adaptable and able to flow with change? * Do you have proven experience with multitasking and prioritizing work? * Do you have time management skills that help you be efficient * Are you bilingual in English and Spanish?
What You Get to Do:
* You will provide telephone advice according to established guidelines and protocols * You will assist external providers with care coordination tasks and facilitates communication with care team. * You will arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up. * You will process medication refill requests that are past the 72-hour refill window as well as for patients who are present at the pharmacy, using the Medication Refill Guideline. * You will schedule patients for procedures and MA visits per guideline. * You will assist patients inquiring about generated imaging orders. * You will accurately document patient care in electronic health record. * You will manage patient tasks and patient/provider follow-up with assistance from team and according to MA guidelines. * You will secure appropriate interpreting services to handle communication with patients when necessary. * You get to serve your community – you are here for the patients, and they are very grateful.
Compensation: All individual pay rates are calculated based on the candidate's experience and internal equity. Clinica will also pay any fees associated with receiving your Medical Assistant certification.
Certified Medical Assistant: $22.66 - $28.70 per hour
Uncertified/No Diploma Medical Assistant: $22.05 - $27.93 per hour
What We Need for this Job:
* Bilingual in English and Spanish. * Completion of a Medical Assistant training program with over 100 hours of hands-on externship experience. * Two (2+) years recent experience a Medical Assistant in lieu of school. * Ability to work from home. * You must reside within one hour commuting distance of: * Pecos Clinic - 1701 W. 72nd Ave, Denver, CO 80221 * Lafayette Clinic - 1735 St. Public Rd., Lafayette, CO 80226 * Maintain a high level of professionalism and empathy when interacting with patients. Always be respectful. * Strong communication skills – proactively ask for help, etc. * Must be reliable and punctual.
*In person onboarding and training will be required even though position can be hybrid*
What We Offer:
* Comprehensive Benefits: * Medical * Dental * Vision * FSA/HSA * Life and Disability * Accident/Hospital Plans * Retirement with Employer Contributions
* Vacation, sick, and extended illness time off options * Open communication with leadership and mission-focused engagement * Training and growth opportunities with a supportive team invested in your success
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.