About this role
Planned Parenthood North Central States
Minnesota, Iowa, Nebraska, North Dakota, South Dakota
Triage Registered Nurse Manager – Remote within MN, IA, NE
Pay: The anticipated salary range for this position is $72,000-$85,000 per year, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations. We are committed to ensuring fair and competitive pay for all employees. Schedule: Full-time Clinic Hours: Monday-Friday, 8:00AM-8:00PM, Some evenings and weekends occasionally Location: Remote Job type: Salaried/Exempt Questions? Contact Jobs@ppncs.org [Jobs@ppncs.org].
We are unable to hire remote employees working from the following states: Alabama, California, Delaware, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Texas, Washington, or West Virginia.
Job Summary:
Under immediate direction and supervision of the Director of Patient Engagement, the Triage Manager provides leadership and operational oversight for the remote RN Triage team and is responsible for quality oversight, employee development, and coordination of patient-centered triage and follow up services. This position works collaboratively with the APC Managers and Health Center Managers with the objective of providing excellent reproductive care to our patients and supporting our clinical partners. This position is a leader in advancing all clinical services of the organization, including family planning, abortion, and any new or expanding clinical services. The Triage Manager is an advocate in implementing our mission of “Advancing and protecting sexual and reproductive health care for all”. They may perform other related duties as assigned.
Benefits and Perks:
We offer a comprehensive benefits package, including:
* Medical, Dental & Vision Insurance with equity-based premium tiers * Free, virtual primary care for all employees enrolled in a medical plan: * NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations). Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more! * HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network. * Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services * Employee Assistance Program * Continued Education Reimbursement: up to $1000 per year & 2 paid CEU days. * Flex Spending Account * Life Insurance * Eligibility for Federal Student Loan Forgiveness [https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service#qualifying-employer] * Paid time off: PTO starting at .05769 accrual rate per hour worked. * 8 hours volunteer paid time off annually. * 8 paid federal holidays & 2 paid floating holidays. * Retirement: 403(b) with employer match, 50% for the first 6% deferred * 8 weeks Paid Parental Leave * Pet Insurance * Bereavement Leave * Earned Extended Leave * Free subscription to Headspace App * Time off to vote. * Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.
We also offer:
* Start date flexibility. * Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts. * Travel reimbursement. * Schedules created & sent out 6 weeks in advance. * Option of picking up additional shifts, including at other locations other than your “home” clinic.
Minimum Qualifications:
* Current RN licensure for the state of MN. * Minimum of four years’ experience as a registered nurse * Minimum of two years of experience in remote triage or three years in a Family Planning clinic setting * At least two years of supervisory or management experience providing leadership to nurses in a clinical or patient contact setting * Must have the ability to work flexible hours that match the health center hours, which may include evenings and weekends. * Experience working with high risk or underserved populations (youth, women, minorities, LGBTQ, etc.)
Your Day-to-Day Responsibilities:
TEAM LEADERSHIP & STAFF MANAGEMENT
* Leads, supervises, and supports the remote RN Triage team in daily operations and patient care delivery. * Hires, onboards, trains, coaches, and evaluates triage nursing staff in partnership with Virtual Care leadership and training specialists. * Provides ongoing performance feedback, mentoring, and professional development opportunities. * Addresses employee concerns and performance issues promptly, including performance improvement plans and disciplinary action in consultation with Human Resources. * Fosters a collaborative, inclusive, and patient-centered team culture that emphasizes professionalism, accountability, teamwork, and service excellence.
STAFFING & OPERATIONAL MANAGEMENT
* Manages daily, quarterly, and after-hours staffing schedules to ensure adequate operational coverage and continuity of care. * Coordinates staffing adjustments and coverage in response to call-outs, workload demands, and operational needs. * Oversees triage workflows and operational processes, including: * Patient calls and medical concerns * Clinical documentation * Prescription refill requests * Pre- and post-procedure communication * Clinical follow-up coordination * Monitors productivity, service metrics, and workflow efficiency to ensure departmental goals and quality standards are met. * Identifies and implements workflow and process improvement opportunities in collaboration with Virtual Care and clinical leadership.
CLINICAL OPERATIONS, QUALITY & PATIENT CARE
* Oversees clinical triage workflows and patient care processes to ensure safe, compliant, patient-centered service delivery. * Maintains current clinical RN competencies and knowledge related to reproductive and sexual healthcare services. * Provides direct triage and centralized follow-up support as operationally needed. * Responds to patient medical questions and concerns using approved clinical protocols and nursing judgment. * Provides patient education regarding reproductive and sexual health services, including family planning, abortion care, contraceptive services, vasectomy services, and transgender care. * Documents patient assessments, communications, referrals, and follow-up activities accurately and thoroughly. * Supports centralized follow-up activities related to abnormal test results, including patient outreach, education, care coordination, and clinician consultation. * Collaborates with Health Services and Virtual Care leadership to implement and maintain quality assurance and performance improvement initiatives. * Conducts quality audits and monitors reporting systems to support safe, compliant, and high-quality patient care. * Oversees processes related to incident reporting, patient complaints, customer feedback, and service recovery. * Ensures compliance with organizational policies, HIPAA requirements, mandated reporting obligations, and applicable clinical standards and regulations. * Maintains working knowledge of organizational policies, procedures, and approved clinical protocols, including Medical Standards & Guidelines (MS&G).
COLLABORATION & ORGANIZATIONAL PARTNERSHIP
* Partners with APC Managers, Health Center and Telehealth leadership, clinicians, and cross-functional teams to support ope