About this role
Lead CNA Job Description
Job Overview: The Lead CNA plays a critical leadership role in delivering high-quality, client-centered home care services. This position combines hands-on caregiving, staff training, and quality assurance oversight to ensure services meet regulatory standards and align with Thrive’s holistic care model.
Responsibilities:
Direct Client Care & Coverage
* Provide hands-on care to clients. * Cover open shifts as needed to ensure continuity of care. * Travel throughout service areas to support client needs. * Ensure client safety and maintain a safe home environment. * Report any changes in the client’s condition promptly.
Quality Assurance & Compliance
* Develop, implement, and oversee quality control processes * Conduct caregiver performance evaluations and field assessments * Perform care plan audits to ensure compliance with regulations * Ensure adherence to company policies and home care standards * Assist with incident reporting and corrective actions
Training & Staff Development
* Train and onboard Personal Care Coaches (PCCs) * Provide ongoing coaching and mentorship to caregivers * Educate staff on: * Best practices * Care standards * Regulatory requirements * Support continuous professional development
Care Plan Oversight
* Review and evaluate individualized care plans * Collaborate with nurses and administrative staff to update care plans * Ensure services align with clients’ unique needs and preferences
Client Satisfaction & Relationship Management
* Monitor client satisfaction and service quality * Address concerns and resolve issues proactively * Build strong relationships with clients and families * Foster a positive care environment
Documentation & Reporting
* Maintain accurate and timely documentation of: * Client care * Caregiver performance * Quality assurance activities * Ensure all records are compliant and audit-ready
Administrative & Team Support
* Assist with scheduling assessments and onboarding processes * Support administrative tasks and team initiatives * Participate in interdisciplinary team meetings * Collaborate across departments to improve service delivery
Continuous Improvement
* Identify gaps in care delivery and recommend solutions * Implement initiatives to enhance quality and efficiency * Support innovation in home care practices
Skills/Qualifications:
* Bachelor's degree in healthcare administration, nursing, or a related field OR a mix of education and experience. * Certified Nursing Assistant certification (required). * CPR and First Aid certification (required). * Must have a valid Driver's License. * Previous experience in a healthcare or home care setting. * Knowledge of home care regulations and industry best practices. * Excellent communication and interpersonal skills. * Attention to detail and a commitment to continuous improvement. * Familiarity with relevant technology and software for documentation and reporting. * This position does require travel throughout our service regions.
Technical Requirements:
* Must own a smartphone with data. * Must own a personal computer to use for work purposes. * Must own a personal vehicle with insurance that meets minimum state guidelines. * Must be willing to travel to all our service regions. * Must be willing to report to the office as needed.