About this role
Description JOB SUMMARY: The MA will handle phone calls and voicemail from the patients who are seeking medical information and/or medical attention. The MA will address patient clinical questions, explaining/documenting laboratory results, calling in prescription refills, explaining procedures/treatments, initiating prior authorizations, and scheduling. Requirements MINIMUM JOB REQUIREMENTS: Education and Experience: - High school Diploma - Medical Assistant office experience - EMR experience required. - E Clinical Works experience preferred - Travel may be required Essential Skills and Abilities: - Ability to keep accurate records. - Competent organizational skills. - Ability to handle stressful situations. - Ability to meet deadlines and multitask. - Excellent oral/written communication skills. - Excellent interpersonal skills. - Dependable and capable of being on time. --this is huge!! - Empathetic with patient’s needs and concerns. - Positive and professional attitude. - Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives. PRIMARY DUTIES: - Answering phone calls and voicemails. - Answering patient clinical questions. - Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment. - Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment. - Locate laboratory results not yet in the patient’s medical records. - Explaining/documenting laboratory results. - Calling in prescription refills. - Explaining procedures and treatments. - Initiating prior authorizations. - Schedules appointments and urgent visits as appropriate. - Documenting all information into the computer system. - Maintaining confidentiality of all patient information. - Adheres to policies/safety practices. - Performs other duties as assigned. Job Type: Full-time Experience: Medical Assistant Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Medical Specialty: Rheumatology Schedule: Monday to Friday Education: High school or equivalent (Required) Experience: clinical back office: 1 year (Preferred) License/Certification: Certified Medical Assistant (Preferred) Work Location: In person Ability to Relocate if required or easily commute to location