About this role
Job Description
Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.
Job Summary
We are seeking a front desk Patient Coordinator for our Primary & Urgent Care location in Fayetteville, AR (Joyce and Crossover) The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient's need are met in an effective positive way. The is a full-time position with the schedule of Monday - Friday 8:00 AM - 5:00 PM. Ideally, we are looking for someone who is enthusiastic about creating a warm and inviting atmosphere for our patients and can effectively complete the required administrative work efficiently and accurately. This will be a float position requiring travel to other Community Clinic locations in the region on a as needed basis. Mileage will be reimbursed per our mileage reimbursement policy.
Responsibilities
* Provides exceptional customer service during all aspects of a patient visit to Community Clinic * Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients. * Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily. * Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries. * Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines. * Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times. * Keeps management team informed of all activities and on goings in the medical clinic. * Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECK, HRSA, NCQA PCMH and OSHA.
Knowledge and critical skills
* Strong interpersonal skills and the ability to work effectively with people of all backgrounds. * Ability to perform cash, check and credit card payment transactions with accuracy. * Ability to work and function independently and within a team. * Knowledge of computer software such as Microsoft Office Software. * Ability to train, guide and monitor staff and new staff, act as a liaison for manager and assist with scheduling and coverage. * Communication: Excellent verbal and written communication skills for interacting with patients, families and medical staff,
Required Qualifications
* High school diploma or equivalent required. * Friendly demeanor and willingness to serve patients is required
Preferred Qualifications
* 1 year medical front office experience preferred. * 1 year customer service experience preferred. * Bilingual (English/Marshallese or Spanish) ability preferred. * Experience working with an Electronic Medical Record system (especially eCW) preferred.
Why Join Community Clinic?
* Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community! * Excellent Benefits Package including: * Health, Vision, Dental and Life Insurance * 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!) * Paid Time Off and 10 Annual Paid Holidays * Employee Discounts for Care
Monday - Friday 8:00 AM - 5:00 PM 40 - Hours