About this role
Case Managers are responsible for developing professional and empathetic relationships while providing homeless individuals with connections to appropriate housing, programs and resources through one-on-one Case Management that develop individualized case plans that promote client progression towards obtaining and maintaining self-sufficiency. We have an opening for our 7:00 AM to 3:30 PM shift.
Essential Functions
* Performs initial intake interviews, assessments and refers clients to appropriate community resources. * Assesses the client’s needs, and arranges, coordinates, monitors, evaluates, and advocates for a variety of services to meet those complex needs. * Assesses clients for employment, social security and disability insurance eligibility. * Assists clients in identifying, enrolling and attending appropriate medical, substance abuse and therapeutic services. * Communicates and advocates to landlords to support clients obtaining and maintaining housing placement. * Develops, implements and monitors client progress in executing individualized case plans addressing housing, financial and self-sufficiency. * Develops and maintains a productive case management relationship with the client, and meets with clients on a weekly or more frequent basis to review, evaluate and support completion of individualized action plans, and address unanticipated needs/ issue’s as they arise. * Provides ongoing intensive support to clients which can include periodic evaluations, service coordination and provide appropriate crisis interventions. * Prepares, presents and documents client cases for case conferencing purposes. * Participates as a member of a multi-disciplinary team that reviews client cases and develops action plans that meet the individual needs of each client. * Maintains case management documentation using HMIS in accordance with agency and best standard practices. * Completes accurate, thorough and typed progress notes in a timely manner. * Uses case management software to document and keep all client activities up to date. * Leads weekly “Home Club” sessions to educate sheltered clients and promote housing readiness in order for clients to demonstrate behaviors related to obtain and maintain future tenancy in permanent housing. * Trains incoming staff on case management best practices, policies and procedures * Acts as lead consultant for the team on social security (SOAR) cases. * Facilitates multidisciplinary meetings/ case conferences
* On time completion of assigned training and policies. * Performs other duties as assigned.
Qualifications
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
* Bachelor’s Degree from an accredited four-year college or university with major coursework in healthcare, psychology, sociology, social work, public administration, or a related field, and one (1) year of applicable job experience, or * Associates Degree with a focus on healthcare, psychology, sociology, social work, public administration, or a related field and two (2) years of applicable job experience, or * High school Diploma or GED and a minimum of a combined two (2) years of lived experience, and at least two (2) years of applicable job experience
Knowledge of:
* Understanding of Housing First, Trauma Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations and Prevention and Diversion practices. * Theory, principles and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention. * Basic MS Office programs (Word, Excel, Outlook, Teams, etc.)
Ability to:
* Maintaining confidentiality of sensitive personal information of applicants, current and former clients, landlords and other matters affecting tenant relations. * Organizing and prioritizing a variety of projects and multiple tasks in an effective and timely manner. * Effectively problem solving and maintaining composure in high-pressure situations. * Making accurate arithmetic, financial, and statistical computations.
Licenses and Certifications:
* Valid Driver’s License with proof of current vehicle registration and insurance or ability to navigate public transportation.
Other:
* Be at least of 21 years of age. * Must be able to pass pre-employment background check, drug screening and physical * Necessary vaccinations/immunizations. * Reasonable accommodations may be granted where appropriate.