About this role
Description Join Our Dynamic Medical Team as a Medical Group Front Desk Representative! Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group. We are seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience Your Impact: Be the Patient's First Point of Contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion. Masterful Scheduling & Coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly. Expert Communication & Organization: Answer calls, manage messages, verify patient information, and maintain accurate records. Financial Accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting. Problem Solving & Patient Advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience. Team Collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners. What You'll Bring/Requirements: Reliability, a positive attitude, and excellent teamwork skills. Strong communication and interpersonal abilities. Proficiency in data entry and computer skills. Ability to thrive in a fast-paced environment. Exceptional customer service skills. Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures. Must hold a high school diploma or equivalent. Bonus Points: Prior experience in ophthalmology. Familiarity with Electronic Medical Records (EMR). Perks & Benefits: Competitive 401(k) with matching. Comprehensive health, dental, and vision insurance. Disability and life insurance. Flexible spending account. Generous paid time off. Important Details: Must be able to travel to multiple locations (if applicable). Availability for evenings and weekend rotations (if applicable- varies by practice). Ability to handle a high-volume practice. This position is in person. We thrive on: Care for our patients and team, effective Collaboration, and a commitment to Elevate our standards. Refocus is an equal opportunity employer and we value diversity. Requirements Travel required
